RETURN & REFUND POLICY

Returns

You have 14 days from the date of receipt of your order to request a return.

To be eligible for a return, items must be:

• Unworn and unused

• Unwashed

• In their original condition

• With the original tags attached

Items that do not meet these conditions may not be accepted.

How to request a return

To request a return, please contact us at lifestyle@casaibicenca.com within 14 days of receiving your order.

Please include your order number and the reason for your return.

Once your return request has been accepted, you will receive instructions on how and where to return your item.

Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged or incorrect.

Refunds

Once we have received and inspected the returned item, we will process your refund.

Refunds will be issued using the original payment method.

In accordance with applicable consumer law, refunds will be processed within 14 days of the withdrawal request. The refund may be delayed until the returned item has been received or proof of shipment has been provided.

Exchanges

We do not offer direct exchanges. If you need a different size or item, please return your original order and place a new order.

Damaged or incorrect items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible at lifestyle@casaibicenca.com, including your order number and photographs of the item.

We will review the issue and provide an appropriate solution.

Legal guarantees

Nothing in this policy affects your statutory consumer rights, including the legal guarantee of conformity and the legal guarantee against hidden defects.

Casa Ibicenca reserves the right to refuse returns that do not comply with the conditions described above, except where applicable consumer law provides otherwise.